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Returns & Refunds

RETURNS WITHIN 90 DAYS

We have a 90-day free return policy, which means you may request a free return within 90 days of receiving your item.   However, following the passage of 90 days from the date of delivery, we no longer accept returned products.

To begin the process of a return please email us at support@wear-oni.com or alternatively submit a ticket on our Contact page. Please ensure the email or ticket includes your NAME & ORDER NUMBER so that we can help process your return as quickly as possible.   Items sent back to us without full compliance with this process to first request (in writing) a return will not be accepted.

If your request to make a return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.   To qualify for our return policy, your item must be returned to us in the same condition that you received it, unworn and unused, with tags, and in its original packaging.  You must include your original receipt or proof of purchase along with the item you are returning.

Please note that refunds on discounted pieces are not accepted unless there is a defect in the product quality.

We will notify you once we’ve received and inspected your return, and at that time we will let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take between 10 and 14 business days for your bank or credit card company to process and post the refund. 

You can always contact us for with any question about our 90-Day Return policy at support@wear-oni.com or alternatively checkout the FAQs section on our website.

All taxes, customs & duties within your country is liable to be taken care of by the customer for International Orders.

If jewelry parcel is not accepted by customer via the customs process and has to be returned back to us customer is liable for the return shipping & re-stocking cost.

THE ONI COMMITMENT 

At Oni Jewelry, we are dedicated to crafting pieces of enduring quality and beauty. The Oni Commitment is expressed through two levels of coverage: a Lifetime Warranty for manufacturing defects and a 6-Month Repair Warranty for minor repairs within the first six months post-purchase.

Lifetime Warranty

Our Lifetime Warranty covers any Oni product that experiences a manufacturing defect. This includes issues with structural integrity, clasps, or settings. Please note, however, that this warranty does not cover wear and tear, damage from improper handling, or issues arising from improper storage.

6-Month Repair Warranty

For the first six months after purchase, our 6-Month Repair Warranty provides free coverage for minor repairs needed due to regular usage. If you experience a defect or minor issue within this time, we will repair or replace the item at no additional cost. After this period, a minimal service fee may apply for any repairs requested.

In order to initiate this process kindly email our customer service team at support@wear-oni.com and include YOUR ORDER ID in the email, so that we may process your request.

ONI retains the right to decide whether your product is eligible for repair or replacement.  However, under The Oni Commitment, only repair or replacement (but not a refund) will be provided.  Please note that The Oni Commitment does not cover the following:

  1. Loss of Product,
  2. Scratches due to normal wear & tear,
  3. Improper storage or use of product, or
  4. Broken chains. (However, broken clasps can be repaired.)

For more information on correct use & storage of your product, please check our Jewelry Care page.

Please also note: under The Oni Commitment, we only offer you a repair or replacement at no additional cost if one of the following circumstances has occurred:

  • The item is damaged or broken upon arrival,
  • We sent the wrong item – size, style, color; or 
  • Your parcel has been lost in transit.

Please inspect your order once you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Our contact information:

Email us at support@wear-oni.com

Telephone Number: (66-2) 234 9900

Angel DK Co., Ltd., 322/26 Bangkok Gem & Jewelry Tower, 14th Fl, Surawong Road, Siphaya, Bangrak, Bangkok 10500, Thailand