CONTACT US
We look forward to hearing from you.
If you are contacting us regarding your order please include the 4 digit ORDER ID received in the confirmation email so that we can process your solution as soon as possible.
For new people, scroll down to our FAQs section to see if any of the questions you might have are already answered over there.
Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout for all orders BELOW $180. We have FREE shipping for all orders over $180.
Orders processed will take 5-business days to arrive. Tracking information will be sent immediately and our team will be constantly monitoring your orders to ensure its safe arrival to your destination.
All our USA orders are shipped from our New York Office via USPS.
All our international orders are shipped from our head office in Bangkok, Thailand.
We offer an iron clad 90 day money-back guarantee and FREE exchanges/returns on all orders. We provide the return shipping label for this process.
Our Jewelry
All our jewelry is made of pure 925 sterling silver and coated with 14k gold.
Yes. All the pieces with them are with real natural gemstones & diamonds.
Our jewelry does NOT tarnish for up to a year with our guarantee. It can easily maintain for longer as long as it is taken care of properly. Visit our Jewelry Care page to learn more about how to take care of your fine pieces.
All our jewelries are carefully are placed in a luxury gift ready box packed inside top quality suede leather pouches. Our team takes the personal responsibility of cleaning every fresh piece one last time before we place it in the pouches.
Have we still not answered your question? Send us a message through the contact form above and our team would be happy to assist you in any matter.